F.A.Q

F.A.Qs

 

Are Your T-Shirts Really Sustainable?

Yes. All our T-shirts are 100% organic ringspun combed cotton. 

We favour organic or recycled materials that care for your skin and the environment.

Are All The Products In Your Inventory 100% Sustainable? 

No. Currently, we are only able to achieve 90% sustainability target with our SS19 collection inventory but we are working tirelessly to make sure we achieve our 100%  target before the winter collection of 2019.  

All our T-shirts are 100% sustainable. 

All our Tote Bags are 100% sustainable.

 

Can You Deliver To My Country?

Yes. Even if you are in Pluto - our products will get to you.

 

How Long Is The Delivery Time?

Shipping varies depending on the country. All shipped orders are trackable.

Remember to allow 3-5 business working days for production. 

A tracking number will be sent to you after production when your order has been shipped. 

All orders placed on the weekend will not be processed until Monday. 

Please refer to the shipping page via the link below for more details.

https://www.coolafricanmerch.com/pages/shipping

Do Items Get Delivered Separately?

Yes, some items get fulfilled faster than others, so sometimes items can be shipped and delivered separately. Don't Panic - Everything you have purchased shall be delivered. :)

Can I Return My Order

As a company whose core values are pinned on sustainability and responsible fashion, we ensure all orders are made to the highest quality and pass through the strictest quality control. so unless there is a fault with an item, we don't accept returns and exchange. 

But if in a very rare case this happens, Simply email ( hello@coolafricanmerch.com) with a photo and description of the fault and we’ll arrange a replacement or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please refer to the Returns Policy page via the link below for more details.

https://www.coolafricanmerch.com/pages/returns-policy 

 

Can I Exchange My Order?

Yes. We only replace items if they are defective or damaged.  

If you need to exchange it for the same item, send us an email at Hello@CoolAfricanMerch.com and you will be instructed on which of our warehouses to post it back to.  

Please refer to the Returns Policy page via the link below for more details.

https://www.coolafricanmerch.com/pages/returns-policy

 

What Is Organic Cotton?

Organic cotton is a natural, GMO-free fiber that uses less water than standard cotton. 

In addition, its production does not include the use of chemicals (no fertilizers or pesticides) and encourages the rotation of crops to keep soil healthier, more fertile and maintain humidity. 

Waste from the cotton ginning process is also recycled for the animal feed industry.